1 /5 Kayleen Iniguez: I’ve been dealing with them regarding my policy for a while. I’ve been a customer for three years since I got my driver’s license. When I needed a new policy for my car, they told me I could only get auto insurance if I also purchased life insurance, so I agreed. After several months, I tried to cancel the life insurance because it was too expensive, but they told me I couldn’t since the two policies were bundled together. Prices went up, and I don’t understand why, especially since my record is clean. Eventually, I canceled my policy, but I later discovered they were still trying to charge me for the life insurance. When I called to ask why, Joana was rude and unhelpful. She also told me I needed to cancel both policies separately, which doesn’t make sense since Eric told me from the beginning that they were treated as one policy when I initially asked to cancel just the life insurance months ago.
