AAA Tustin Insurance and Member Services - Tustin (CA)

4 /5 Tamara Hendrick: We came into the CAA office in Irvine CA office to have a trust notarized. We didn’t have to wait long and the notary, Mya Williams, was professional, quick, and knowledgeable. We were out the door in less than 1/2 hour. She made the whole process easy. We’ve been with California Automobile Association over 40 years and highly recommend their auto insurance services. But not their home owner’s insurance. The Northern CA Nevada County Office dropped our home owner’s insurance which was a great disappointment after being customers for many, many years.

5 /5 Catherine A L: Tamy in the DMV area is fantastic! I’ve been going to have her help me the past several years! Thank you for all your help Tamy, you are truly an outstanding professional. Great help with notaries!

5 /5 Annoymenow MW: The team here is the kindest, most helpful group. They get busy, but move efficiently. While they hurry to help, you never feel rushed. From the woman at check-in to the woman who helped me, just hands down the best. You don’t get this level of service at a lot of places anymore. It really seems that AAA knows how to hire, train, support and empower their people.

1 /5 BSW LP: One of the worst AAA locations. Poorly managed staff. Left early so I can go and not wait there long arrived Friday at 3p for dmv services. Walked in they have 4 agents in dmv section. Lady check me in and there’s only one other person in front of me so I sat in waiting area as each agent finished helping the person they were working with. They just stood there Typing on their computer at this time I’m thinking OK they’re wrapping up then they started turning around and walked behind their area and started giggling and talking about the weekend. At this point, the person who had checked in walks in and says sir, I think your membership is expired. You need to renew I said OK no problem. How much is it? I’ll pay you. Should I know you gotta go see this other lady when is sat in front of this other lady I asked how much is it so I can pay and get it renewed she says someone please go in the waiting area and they’ll call you up. At this point All four agents DMV in the back laughing and not helping a single person as I sat in the waiting area. I see seven people in front of me. At this point I walked out this place is a joke. You would think some sort of management or supervisor would have stepped in and said One of the agents should stay and help customers so we don’t have every single person walk away at the same time. The only reason I even have AAA membership is DMV and at this point, I think I’m not renewing or at the very least trying a different location. After I left the office, I called over the phone to ask about my membership and they informed me that it doesn’t even expire until December

5 /5 Jian Liang: very nice and professional services at this location. When you step in, all staff seem welcoming you. The wait time is short too.