1st Northern California Credit Union - Richmond (CA)

1 /5 Tare Woodley: No ATM. Rude tellers. Rude manager. Not many locations, not a "share branch" or "Co-op" branch. Basically have to use 1st Norcal and only Norcal. This is the 1st credit union that seems to not care about their members. The tellers are not very knowledgeable of bank policies ie; I asked if I could use my lease as proof residency for a joint account. The teller said she would have to ask her manager(my CDL not updated w/new address).

5 /5 Enrique Mariscal: Ms. Silvia C. Thank you for being the embodiment of what class & true customer service is. The care and respect you have for your clients is the highest I have had the chance to experience while banking with 1NCCU. You represent this establishment to the highest order & goes to show that being kind and truly caring for the customer/client is what its all about. Thank you for all you do.

1 /5 JESHA HUNT: No stars should be given, Im actually notifying the better business bureau for the inconsistencies of branch policy when it comes to this bank. The "Owners", whoever they may be, tend to make, change and enforce rules depending on how they feel about the client personally. Policies should be the same for every client regardless if this a "credit union" or not. I even received a letter threatening me to keep a "kind" attitude inside the bank and while conducting MY financial business or else. As if I had been "rude" or "loud" inside the bank at some point and I never was. Very intimidating and the "manager" feel as if he is the gatekeeper to your financial abilities while you are a member of this credit union. POOR, POOR service and will be getting a letter regarding ethical business practices regarding my experience with this bank.

1 /5 Feliciano Sanchez: Unfortunately, someone needs to train this branch regarding online payments. I just became a member, made an online payment for my auto loan last month. This month I couldt figure out why I wasnt allowed to make the payment online. I call the 888 number and someone in this branch (Richmond) answered. She stated there was no way to make an online payment unless I had money in my bank act within 1st Nocal and told me I had to go to a branch and make a payment..... WRONG. I even told her I have an email stating my online payment was successful for last month using my Chase acct. She still stated there wasnt a way.. Good thing I didnt listen. I noticed there was a help desk number within the email which I called and was assisted on how to make an online payment. I would have wasted time driving to a branch..

5 /5 Benjamin Mertz: Yes, it lacks some of the conveniences of big banks. But since its a credit union, I know my money is being re-invested into my community instead of the pockets of billionaire CEOs and the prison industrial complex. Investing your money in a credit union is a moral decision that directly helps ordinary people and organizations in your local community. Im proud to be a resident of Richmond and proud to have my money in a local credit union. Also the owner at this local branch is a cool dude.